Contracted customers often order repeat jobs (same traffic control, different date). The pricing is the same, so they don't need a new quote. It doesn't make sense to make them coordinate with someone at TMI and go through the same process over and over.
How can we make ordering traffic control easier and more efficient than calling dispatch to explain what they need and when.
Needs & Goals
- Streamline traffic control requests management
- Improve communication between customers and dispatch
- Reduce miscommunications between customers, dispatch, and field employees
- Keep the customer informed on the status of their traffic request.