TMI used an analog workflow to dispatch field employees. Field employees were using printed directions to get to a job site and referencing physical copies of permits and plans. It was difficult to keep everything organized, especially for multi-day jobs.
They were also experiencing inventory inaccuracies and having a difficult time tracking their vehicles. TMI equipment was often taken and returned to the yard without any documentation. Inventory was lost or forgotten at the job site and it was unclear when it happened or who was responsible. Company vehicles were not tracked, so a field employee could be assigned an unavailable vehicle and take a different one, without notifying the dispatcher.