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5 Challenges Facing the Field Service Manager

By Mike Henstridge

Tuesday, October 10, 2017

As a field service manager, looking after a large mobile workforce can feel daunting, but the key to success is identifying the greatest obstacles and addressing them with workable solutions.

Challenge #1 – Coordination

There will be days when the manager feels like everyone is working against them. Workers will call in sick, appointments will be canceled without notice, and roads will be jam-packed with traffic. Disruptions like this to the everyday schedule can be a logistical nightmare to resolve if you don’t have the systems in place to shift resources in real-time.

Challenge #2 – Productivity

Poor productivity from workers in the field can be difficult to identify, particularly if timesheets are only submitted at the end of the working day, or in the worst cases, the end of the week. It’s important for the field service manager to always know exactly how long workers are spending on a job so productivity can be constantly reviewed and optimized.

Challenge #3 – Break Times

How can a field worker possibly know what time they’ll take breaks on any given day? Every job is different and unexpected issues are certain to arise. But the combination of extended time spent on job sites and unscheduled breaks can cause delays and customer complaints. Management must have the ability to respond and reassign jobs accordingly.

Challenge #4 – Paperwork

If there’s one thing the field worker hates, it’s paperwork. Customer information, job descriptions, contracts, and signatures, it makes life harder than it needs to be and can often result in errors and poorly documented jobs. Fortunately, the evolution of smartphones and tablets means it’s possible to minimize or eliminate paperwork for workers with the right software solution.

Challenge #5 – Scheduling

Whether field operatives have set hours or work in shift patterns, it can be a constant source of discomfort to allocate jobs and manage their schedules. Again, this problem can be easily resolved with the right management software, which can handle the job for you with the click of a button.

There are ways to master these challenges. Find out how by calling us for a free consultation at 562-239-4417.