Tuesday, October 24, 2017

Ways to Avoid Communication Breakdown on a Job Site

Blueprints are the key to keeping everyone on the same page during a construction project. Unfortunately, a lot of times the same planning is not put into crafting a solid job site communication plan, even though it is just as important. Poor communication can lead to a lack of coordination between general contractors and subcontractors, […] READ MORE

Tuesday, October 17, 2017

4 Signs You’re Ruining Your Construction Crew’s Productivity

“The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint enough to keep from meddling with them while they do it.” –Theodore Roosevelt Conventional wisdom tells us a strong business needs a strong leader. A decisive and dynamic leader is the most important […] READ MORE

Thursday, October 12, 2017

How Can Construction Companies Increase Operational Efficiency?

Operational efficiency describes a company’s ability to deliver products or services in the most cost-effective way possible while maintaining quality. Operational efficiency is accomplished by making sure that its production resources minimize waste, including excess materials, defects, and overproduction. Reducing idle times for its employees can also help to increase efficiency. This article outlines the […] READ MORE

Tuesday, October 10, 2017

5 Challenges Facing the Field Service Manager

As a field service manager, looking after a large mobile workforce can feel daunting, but the key to success is identifying the greatest obstacles and addressing them with workable solutions. Challenge #1 – Coordination There will be days when the manager feels like everyone is working against them. Workers will call in sick, appointments will […] READ MORE

Tuesday, September 26, 2017

Why Real-Time Information is Essential in the Field

Without real-time data in the field, construction firms are left with inconsistent, inaccurate data and guesswork to accomplish the project. This leads to poor decision-making based on the outdated or irrelevant information. Misinformation is a slippery slope for the project manager, as one tiny mistake can set off a chain reaction that can be catastrophic […] READ MORE

Tuesday, September 26, 2017

Why an MVP is so important for Software Development Projects

What are the risks in software development? Custom software development can be risky. Even if you are pretty sure you did everything right, there are always doubts. Will users like the application? What if something goes wrong? What if I invest all this money, and it doesn’t pay off? Some people think that it’s only […] READ MORE

Tuesday, September 19, 2017

Real-Time Communication is the Key to Great Customer Service

By now, everyone should understand the value of fantastic customer service. According to this Zendesk report, 95% of customers share bad customer service experiences, and 87% share good experiences. 45% share bad customer service on social media and 30% share the good. Once the story is online, it is very easy for it to go viral. Providing good […] READ MORE

Tuesday, September 12, 2017

How Growing Customer Expectations are Impacting Field Service Organizations

What do the growing customer expectations mean for field service organizations (FSOs)? Delivery of the basic service, the installation, maintenance, or repair of the asset is no longer enough. Customers want real-time alerts, and they are no longer willing to wait for a technician to arrive within a scheduled hourly window. In some cases, customers […] READ MORE

Tuesday, September 5, 2017

How the Construction Industry Should be Using Mobile Technology

Mobile technology has been a hot topic in the construction industry for a few years now. Mobile comes with the promise of improved job site efficiency. Thanks to smartphones and tablets, construction professionals are no longer tethered to their desks or the job site trailers, running back and forth from field to office. But it […] READ MORE

Tuesday, August 29, 2017

The Challenges of Daily Construction Reporting

According to a recent survey conducted, superintendents, subcontractors, and general managers all sited daily reporting as one of their top challenges. This is an indicator of a growing concern regarding their ability to keep track of critical information, report incidents, review and update construction reports all while managing their current projects. Deadlines, resource management, procuring […] READ MORE

Tuesday, August 15, 2017

The Rise of the Connected Customer

It’s no secret that the level of mobile connectivity has exploded. For your service customers, the pervasiveness of mobile connectivity is accelerating and raising expectations when it comes to service quality. This is the era of the connected customer – consumers who are used to having the entire Internet at their fingertips, who can instantly […] READ MORE

Tuesday, August 8, 2017

3 Tips for HVAC Distributors to Meet Evolving Tech Challenges Head On

Keeping on top of today’s ever-changing technology can be a challenge, one that HVAC distributors, in particular, can find overwhelming. There are numerous technology options that can change the way the HVAC industry does business. Here are three tips to ensure HVAC distributors meet evolving tech challenges head on. 1. Get The Facts. HVAC distribution companies are […] READ MORE

Tuesday, July 18, 2017

Story of a Landscaping Business and Their Challenges

This is the story of a typical client in the landscaping business. You know it wasn’t the process, but the tools they used that created challenges in their landscaping business. When they listed their top three pain points, they realized that not that many things needed to be changed. The crews out there were performing really […] READ MORE

Tuesday, July 11, 2017

WHY WORKFLOW MOBILITY IS KEY TO FIELD SERVICE BUSINESSES?

What is workflow mobility? Many businesses today are gaining customers and reigning in profits by going paperless in the field. The concept of workflow mobility is simple: You use a mobile interface and digital technology to manage, assign and complete work. In practice, it is as simple as allowing your field technician to know where […] READ MORE

Tuesday, June 20, 2017

Help your Field Techs Become Revenue Generators

Shifting the field service division from being a cost center to a profit center is a move that many companies are trying to undertake and something most service management experts suggest wherever possible. There are fantastic opportunities for establishing revenue streams from your field service techs but remember you employed them for their unique skills […] READ MORE

Wednesday, June 14, 2017

3 Questions to Help You Identify the Strength of Your Construction Technology

The construction industry, as a whole, is significantly behind the times when it comes to digital transformation. That’s why the trailblazers of construction technology see huge benefits when they implement the latest tech. Before you set out on your digital transformation journey, it’s important to create a solid plan. You can’t change everything at once, […] READ MORE

Tuesday, June 6, 2017

4 Tips for More Efficient Dispatching

Tip #1: Never say “No.” One part of a dispatcher’s job that surprisingly takes some practice is speaking with customers. It takes some time to learn how customers work and what each one expects out of you. Some customers can be pushy when they want a job done, while others are more laid back and […] READ MORE

Tuesday, May 30, 2017

6 Ways to Master Reliability in Your Operations

Improving efficiency and reducing costs are great goals for anyone managing field operations. However, to really impact the top line and the bottom line, you need to think bigger and establish more aggressive goals. To be a top performer in operational reliability and project delivery, you have to implement the right mix of processes, people, […] READ MORE

Tuesday, May 23, 2017

Tips to Run a More Efficient Fleet

If the fleet is running smoothly, numbers look strong, drivers and managers are satisfied, and the fleet manager is well-liked, why would they want to do something that rocks the boat? It’s easy for a fleet manager to slip into a comfort zone.  Fleet managers should constantly be looking for ways to shake things up, […] READ MORE

Monday, May 15, 2017

How the Internet of Things is Impacting the Construction Industry

The phrase the Internet of Things (IoT) means any object or machine component can have sensors installed to monitor operating conditions, performance levels, and/or physical states. This is known as telematics in the Construction Industry. IoT isn’t just permeating the construction industry. Rolls-Royce, for example, installs up to 25 sensors in its commercial jet aircraft […] READ MORE

Monday, May 8, 2017

5 Improvements Mobility brings to your Field Service Operations

Sub-par field service operations cause numerous and costly problems that directly affect your organization’s productivity and your company’s bottom line. For larger companies with major field service operations, increasing visibility between the field and the back office is critical. Does your company experience disjointed communications with your field techs? Do you have over-scheduling challenges and […] READ MORE

Wednesday, April 12, 2017

The Future for Field Service is in the Cloud

Field service automation offers field service organizations a cost-effective way to generate more revenue without hiring more staff, improve the productivity of field personnel, and meet the growing customer expectations and demands. However, a lot of these “off-the-shelf” software solutions require companies to install the software on their premise and take responsibility for the management […] READ MORE

Monday, April 3, 2017

Why Construction Companies need Custom Software Applications

Custom software can be a huge asset for any company, especially in the construction industry.   Most construction companies still work with pen and paper, and information can get lost or misunderstood.  Over the past couple of years, more construction companies have added technology to their business processes and it has only helped increase efficiencies and […] READ MORE

Thursday, March 30, 2017

Top 4 Challenges Facing the Construction Industry

Population growth statistics paint a nice future for the construction industry. According to a PwC report, the global population is predicted to hit 9 billion by 2050 and two out of every three people will be living in cities by 2050. The demand for construction has never been greater. Worldwide, construction is already one of the […] READ MORE

Tuesday, March 28, 2017

4 Steps to Become a Data-Driven Field Service Company

Running a field service company without reliable data is like driving in the dark blindfolded. Instead of carving your own path and growing at your own speed, you’re blind to what makes your company successful. Recording data on paper and waiting for the back office to re-enter it at the end of the day just isn’t […] READ MORE

Friday, March 24, 2017

Maybe it’s Time to Rethink How Your Business Does Field Service?

It’s no surprise that technology is greatly influencing how companies interact with their customers on a daily basis. Each touchpoint is an opportunity to strengthen that customer relationship, capture important insights, and build brand loyalty. However, field service faces some unique challenges in evolving its model to meet the high demands and expectations of the […] READ MORE

Friday, March 17, 2017

5 Ways Alcohol Distributors Can use Technology to Improve Their Business

Alcohol distributors have unique business requirements. Unfortunately, most supply chain software is not set up to handle the way you run your business. Building software that is customized for the way you do business can help improve profits and efficiency while reducing errors and unnecessary complications. Below FiveSixTwo has identified the top five ways customized […] READ MORE

Wednesday, March 15, 2017

Survey Shows Construction Industry is Not Embracing Technology

The construction industry is struggling to gain the full benefits of technologies including advanced data and analytics, mobility, automation, and robotics. Of the more than 200 senior construction executives taking part in a KPMG survey, just 8% of their companies rank as “cutting edge technology visionaries,” while 64% of contractors and 73% of project owners […] READ MORE

Wednesday, March 8, 2017

The Primary Focus of Field Service Companies should be the Customer Experience

The connected customer demands more from retailers, logistics providers, and service companies. One bad experience and the customer may be gone forever. Workers in the field desperately need technology that improves the customer experience. This means one-stop service calls, fixing the problem on the first call; it means deliveries on or ahead of the promised […] READ MORE

Friday, March 3, 2017

App Integration in Construction

If construction companies want to grow and stay ahead of their competition they have to take advantage of technology. Rather than rejecting technology use in the office, in the field and on job sites, consider utilizing mobile apps and their ability to enhance business operations and improve communication. Before considering the adoption of these mobile apps, however, […] READ MORE

Friday, February 24, 2017

Should We Buy or Build Our Own Field Service Software?

When it comes to developing field service software, companies have two fundamental choices. They can buy or license an off-the-shelf software from a vendor. They can develop a custom application, building the app to work with their business processes. Which road should they choose? Different circumstances call for different approaches, but the nature of field […] READ MORE

Wednesday, February 22, 2017

3 Reasons to Ditch Excel in Your Operations

1. Are you ready to be worse than obsolete? You know what’s a dying breed? Believe it or not, the PC. More and more people globally are moving on to mobile as the hardware changes, we can only assume that the software we use every day will start to shift to mirror these trends. If you’re […] READ MORE

Friday, February 17, 2017

Top 3 Field Service Challenges Faced on a Regular Basis

Resource Management – With mounting lists of work requests, it is vital for dispatchers and managers to know where their field service personnel are located and their availability at any given time. Field employees need to check in and report their availability first thing in the morning, and then throughout the day as they complete assignments. […] READ MORE

Wednesday, February 15, 2017

5 Tips to Optimize your Field Service Processes

I am sure we all have stories of poor field service, whether waiting for your cable to be fixed, getting some minor electrical work done, or having an issue dismissed by a technician. Although field service is often unpredictable, there are many ways to improve your operations and provide the best customer service. Making a […] READ MORE